Vivi. That’s my best friend’s name. The one who disappears for three days and comes back with an unbelievable story. A failed wedding in Lisbon, an unpaid taxi, and a guy who's still crying. These sandals are a bit like her. Open, unpredictable, never where you expect them to be. The 7 cm heel does the job. The rest is personality.

Patent leather shoes are a bit like movie stars: they love to shine, but hate stains (we won't name names)! So, to keep your patent leather shoes sparkling, here's a little secret: always keep a soft cloth handy, like a paparazzi ready to capture every chip! And above all, don't forget to whisper compliments while you clean them: 'Oh, you look so shiny today, my dear Patricia!' They love it and will reward you with a red-carpet shine. Don't wait too long to have a skilled cobbler add a protective sole to your shoes. Never forget that a shoemaker's best friend is a cobbler—aka the shoe surgeon—so if you see that your shoes need revitalizing, take them in. You'll make someone very happy.

🇫🇷 Metropolitan France

In-store pickup – FREE
Collect your items immediately after your order from our store located at 20 rue Beaurepaire, 75010 Paris .

Delivery to a collection point – from €4.90
Shipping via Colissimo for all orders placed before 1pm, Monday to Friday.
Estimated delivery time: 48 hours .
Orders placed on Friday after 1 p.m. are shipped the following Monday*.

Home delivery – from €9
Colissimo home delivery within approximately 48 hours , to the address of your choice, for any order placed before 1 p.m., Monday to Friday.
Orders placed on Friday after 1 p.m. are shipped the following Monday*.

Express delivery to a collection point – from €6.90
Shipping via Chronopost to a collection point.
24-hour delivery for all orders placed before 1 p.m.
Orders placed on Friday will be delivered on Saturday if the collection point is open; If it is closed on Saturday, the delivery will be made the following Monday.

Express home delivery – from €13
Shipping via Chronopost to the address of your choice.
24-hour delivery for all orders placed before 1 p.m. , Monday to Friday.

🇪🇺 Europe

Standard delivery – FREE
When standard service is available in the destination country, delivery is free.

Express delivery – fee applies
The price of express delivery varies depending on the country of destination (between €10 and €16 depending on the zone).
Estimated delivery time: 3 to 8 working days .

The availability of collection points depends on the country and geographical area.

🌍 International (outside Europe)

Express delivery

Standard delivery is not available for some international destinations.
👉 In this case, express delivery is automatically offered .

For other international countries, shipping costs and delivery times vary depending on the destination. in accordance with our pricing schedule.

⏱️ Estimated delivery time: between 5 and 30 days depending on the country.

📦 Delivery assistance

For any problem with a parcel destined for France, you can contact Colissimo at 3631 .
For a parcel destined for another country, please contact +33 810 821 821 with your tracking number.

Click & Collect: for any order collected in store, the return period runs from the date of purchase (and not the date of collection).
After 15 days : no exchange or refund.

If you change your mind, you may return your order within a maximum of 14 days*, in accordance with the conditions outlined below.

🇫🇷 Mainland France

Free in-store returns
You may return your items free of charge at our store located at 20 rue Beaurepaire, 75010 Paris.

Colissimo return – Mainland France
Paid return starting from €7.50.

The return request must be made via your customer account or through the return portal available at the bottom of our website, using your order number.

🇪🇺 Europe (EU)

For orders delivered within Europe, return shipping costs are borne by the customer and depend on the shipping method selected at checkout:

• Standard return: return fees apply according to the destination country, in accordance with the Standard rate indicated in the applicable pricing table.
• Express return: return fees apply according to the destination country, in accordance with the Express rate indicated in the applicable pricing table.

The corresponding amount will be deducted from your refund.

The return request must be made via your customer account or through the return portal available at the bottom of our website, using your order number.

🌍 International (outside the EU)

For orders delivered outside Europe, returns are also subject to a fee and vary depending on the country and the original shipping method:

• Standard return: when available, fees are applied according to the Standard rate of the destination country.
• Express return: fees are applied according to the Express rate of the destination country.

The corresponding fees will be deducted from the refund.

The return request must be made via your customer account or through the return portal available at the bottom of our website, using your order number.

📦 Uncollected or refused parcels

If a parcel is not collected within the timeframe specified by the carrier, or if the parcel is refused and returned to sender, the return shipping costs charged by the carrier will be borne by the customer and deducted from the refund amount.

The refund will be processed once the parcel has been received and inspected at our premises.

Need help?

📧 contact@patriciablanchet.com
📞 +33 (0)1 42 02 35 85

*The 14-day period is calculated from the date the order is received at the delivery address or, for deliveries to a pick-up point, from the date on which the customer actually takes possession of the parcel.

Click & Collect: for all orders collected in store, you have 14 days to return your order, starting from the purchase date (and not the collection date).
After 14 days: no exchanges or refunds.